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Returns & Refunds Policy

  RETURNS & REFUNDS POLICY

Returns & Refunds Policy


Returns Period

If you are not entirely happy with your purchase you can return for a full refund to your original payment within 30 days of purchase.

Once we have received the product(s) and if appropriate any packaging, a refund will be credited to your payment account within 5 working days.


Returns by Post or Courier


The cost of returning the item to us is your liability.

The item is your responsibility until it reaches us, so for your own protection; we recommend that you send the parcel using a recorded or tracked delivery service.

We cannot refund return items lost in the post.


Taking Care of Our Goods


You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods.

Please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed garments and gift items) and, if you wish to return anything, that it reaches us in perfect condition. Where an item has a returns swing ticket attached, it must still be attached and undamaged upon return.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before your refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at cs@trendylabels.co.uk


Exchanges (if applicable)


If you need to exchange it for the same item, please send us an email at cs@trendylabels.co.uk to initiate an exchange request and send your item to:


Trendy Labels


Doddle- Canary Wharf JJQ55862
Unit 11 Churchill Place, Canary Wharf
London E14 5GU
United Kingdom


The following Goods will not be eligible to be returned pursuant to this clause

  • Underwear
  • Any goods which have been in your possession for more that 30 days after delivery

Returns Address


Please return the item (s) once packaged via your own courier service to:


TRENDY LABELS
Doddle - Canary Wharf JJQ55862
Unit 11 Churchill Place,
Canary Wharf
London
E14 5GU


Your Statutory Rights


Our refund policy does not affect your statutory rights in respect of faulty or damaged goods